Support

Officially the phone is not compatible with Verizon, but many of our customers use Verizon with the phone and therefore we cannot guarantee it will work. Sometimes it may even work for a while but may all the sudden stop. The phone is 100% compatible with T-Mobile services. You can checkout our 4G Services page with all our recommended carriers that use T-Mobile services.

If your phone has no service and you are using one of the network providers compatible with the phone, it usually means you have a setting turned off or your location has no service with that network. Try moving to a location where that network is provided. In a rare situation where you still have no service, please contact us.

Standard services like Hot Mobile will work with the phone

Yes, the phone comes with a mobile hotspot.

Yes, the phone has a PDF reader that can be removed if needed.

Most apps can be uninstalled, but once removed it cannot be recovered. Replacements or refunds will not be provided for apps that were removed by accident. To uninstall an app, hold down on the app and move it to the top to where it says uninstall and then confirm.

When typing, swipe down from the top of the screen on the phone and press choose input method to switch keyboards.

Any video on the phone including ones taken on the phone will not be able to be played. You can still send and receive videos. The videos in the 24Six app also cannot be played, but can still be listened to by holding them down and pressing play.

Some cars may require an update to Android Auto on your phone. This update is unavailable on the phone. Therefore some cars may be compatible and some not. There is no way of knowing beforehand. The Android Auto may also start work and then stop after some time.

You can adjust the volume by holding down the 8 & 0 keys. These keys can be switched in settings.

You can track your order by using the link provided in either your order or shipping confirmation email.

If the system is not letting you checkout after you have entered all the proper information, it can be because a hold was placed on your account. If the system places a hold on your account, you will not be able to place an order for some time. The system can place a hold on your account for various reasons. Please see our return policy and terms of service for more information.

Returns are only accepted if you receive the phone damaged. We cannot accept a return for any other reason. Please see our return policy for more details.

If your phone has no service and you are using one of the network providers compatible with the phone, it usually means you have a setting turned off or your location has no service with that network. Try moving to a location where that network is provided. In a rare situation where you still have no service, please contact us and we will check if your phone is damaged and eligible for return.

If your phone is damaged, we will send you a free return label. Once we receive the one in the same condition as received we will issue a refund. Please note that after a return, the system will place a hold on your account and you will not be able to place a new order for some time. Granted that it wasn't your fault but this is how our system works. Please see our return policy for more details.