Question 1

My phone has no service and I am using one of the network providers compatible with the phone, what should I do?

Accepted Answer

If your phone has no service and you are using one of the network providers compatible with the phone, it usually means you have a setting turned off or your location has no service with that network. Try moving to a location where that network is provided. In a rare situation where you still have no service, please contact us.

Question 2

Can I use an e-sim with the phone?

Accepted Answer

No, the phone only works with a standard physical sim card.

Question 3

Does the phone have a wifi hotspot?

Accepted Answer

No, the phone does not have a wifi hotspot. Only phones purchased before August 21st, 2025 include a wifi hotspot.

Question 4

Can I open PDFs on the phone?

Accepted Answer

Yes, the phone has a PDF reader that can be removed if needed.

Question 5

How can I uninstall an app?

Accepted Answer

Most apps can be uninstalled, but once removed it cannot be recovered. Replacements or refunds will not be provided for apps that were removed by accident. To uninstall an app, hold down on the app and move it to the top to where it says uninstall and then confirm.

Question 6

How can I switch between the on-screen and T9 keyboards?

Accepted Answer

When typing, swipe down from the top of the screen on the phone and press choose input method to switch keyboards.

Question 7

What does the website mean when it says no video capabilities?

Accepted Answer

Any video on the phone including ones taken on the phone will not be able to be played. You can still send and receive videos. The videos in the 24Six app also cannot be played, but can still be listened to by holding them down and pressing play. Short videos in messages can be played.

Question 8

Does the phone support SD cards?

Accepted Answer

No, the phone does not support inserting SD cards.

Question 9

How much storage does the phone come with?

Accepted Answer

The phone comes with 32 GB of storage. Some are already taken up by the system.

Question 10

Why can I only play some voice notes that are sent to me?

Accepted Answer

Voice notes will only work depending on what type of phone it was sent from, not all formats are compatible.

Question 11

Can I set a pin on the lock screen of the phone?

Accepted Answer

Yes, a pin can be set on the lock screen of the phone for security purposes. The pin can consist of 4 digits only, not more or less or can be a pattern pin.

Question 12

Is UberEats included with the Uber app?

Accepted Answer

No, UberEats is not included with the Uber app.

Question 13

My Musicolet app is not playing any audio, what should I do?

Accepted Answer

Go to the music app > 3 dots on the bottom right > settings > audio > decoder > choose system.

Question 14

Is Android Auto included with the phone?

Accepted Answer

Yes, Android Auto is included with the Qin Kosher phone M5.

Question 15

How can I get 24Six to show on Android Auto?

Accepted Answer

If 24Six is not showing up on the car screen, go to our Android Auto settings in your phone. Scroll all the way to the bottom and tap Version a few times until you are asked to enable developer settings. Then in the top right menu hit developer settings and scroll down and check Unknown sources. Then go back to the regular Android Auto settings and click customize launcher and make sure 24Six is checked off. If 24Six is not showing in the settings, you may need to sign into your 24Six account and close and reopen the Android Auto settings.

Question 16

How long will it take to receive my order?

Accepted Answer

Orders are shipped out within 1-2 business days. Delivery times are calculated in checkout by the carrier. Please see our shipping policy on our website for more details.

Question 17

How can I track my order?

Accepted Answer

You can track your order by using the link provided in either your order or shipping confirmation email.

Question 18

I am trying to place an order but it won't let me checkout?

Accepted Answer

If the system is not letting you checkout after you have entered all the proper information, it can be because a hold was placed on your account. If the system places a hold on your account, you will not be able to place an order for some time. The system can place a hold on your account for various reasons. Please see our return policy and terms of service for more information.

Question 19

I received my phone but no longer want it, can I return it?

Accepted Answer

Returns are only accepted if you receive the phone damaged. We cannot accept a return for any other reason. Please see our return policy for more details.

Question 20

I have no service on my phone, can I return it?

Accepted Answer

If your phone has no service and you are using one of the network providers compatible with the phone, it usually means you have a setting turned off or your location has no service with that network. Try moving to a location where that network is provided. In a rare situation where you still have no service, please contact us and we will check if your phone is damaged and eligible for return.

Question 21

My phone is damaged can I exchange it for a new one?

Accepted Answer

If your phone is damaged, we will send you a free return label. Once we receive the one in the same condition as received we will issue a refund. Please note that after a return, the system will place a hold on your account and you will not be able to place a new order for some time. Granted that it wasn't your fault but this is how our system works. Please see our return policy for more details.

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